Privacy Policy

Update date: February 17, 2023
Effective date: March 21, 2021

This product is independently developed and maintained by Beijing Lemon Coffee Technology Co., Ltd. (hereinafter referred to as the company). The company and this product value the privacy of users. When you use our services, we may collect and use your relevant information. We hope to use this Privacy Policy to explain to you how we collect, use, store and share this information when using our services, and how we provide you with access, update, control and protect this information. This Privacy Policy is closely related to the VPNMaster service you use. I hope you read it carefully and, when necessary, follow the guidelines of this Privacy Policy to make the choices you deem appropriate. We try to express the relevant technical terms involved in this Privacy Policy as concisely as possible and provide links to further explanations to facilitate your understanding.

Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Policy.

Information we may collect

When we provide services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or you may not be able to achieve the intended effects of the relevant services.

We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use.The data we collect may include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, unique device serial number, iOS advertising identifier (IDFA), Android advertiser identifier, network card (MAC) address, International Mobile Equipment Identity (IMEI), device model, terminal manufacturer, terminal device operating system version, session start/stop time, language location, time zone and Network status (WiFi, etc.), hard disk, CPU and battery usage, IMSI, and installed software list. The IMSI and installed software list are provided to third-party SDKs for use. VPNMaster itself will not collect and store this information. For details about the third-party SDK's access to permission information and the scope of purpose and method, please refer to the description of the third-party SDK in Appendix 1 of this policy.

Information you provide

Relevant personal information you provide to us when registering an account or using our services, such as phone number, email, etc.;

Shared information you provide to other parties through our services, and information stored when you use our services.

Information we obtain about you

We may collect the following information when you use the service:

Log information refers to technical information that the system may automatically collect through cookies, web beacons or other means when you use our services, including:

  • Device or software information, such as configuration information provided by your mobile device, web browser or other programs used to access our services, your IP address, the version and device identification code used by your mobile device, etc.; when using our services Information you search or browse when you use our services, such as the web search terms you use, the URL addresses of social media pages you visit, and other information and content details you browse or request when using our services;
  • Information about the mobile applications (APPs) and other software you have used or are currently using, and information about the mobile applications and software you have used or are currently using;
  • Information about your communications through our services, such as the accounts you have communicated with, as well as communication time, data and duration;
  • Information (metadata) contained in the content you share through our services, such as the date, time or location of the shared photo or video taken or uploaded.
  • We obtain the corresponding information by applying for permission from you. The purpose, rules and necessity of information acquisition are as follows:

    Permissions Permission name Permission information Description of purpose, rules and necessity
    Storage permissions READ_EXTERNAL_STORAGE
    WRITE_EXTERNAL_STORAGE
    Read and write downloaded video information

    When you use the download service and use the video sending function, storage permission is required;

  • You can turn off the storage permission of the application through settings;
  • If you turn off or deny this permission, you can use the download function normally. The downloaded content will be stored in the phone's memory, but the video sending function will not be available.
  • Phone permissions READ_PHONE_STATE Read phone status and identity

    The third-party SDK we use may require your identity information.

  • We will not collect or store your collection status and identity information.
  • Turning off or denying this permission will not affect normal APP use.
  • Get sensor information Acceleration sensor, distance sensor

    In order to identify the horizontal and vertical screen status of the device to adapt to the display of your model.

  • We will not collect or store your collection status and identity information.
  • Turning off or denying this permission will not affect normal APP use.
  • Personalized recommended content

    If you want to manage the personalized content we send you, you can set the switch in "My - Personalized Recommendations".

    SDK technology

    SDK technology is provided by third-party organizations we cooperate with, and we can only know the permissions they require to obtain authorization. The third party will need to collect your information, and we will not be able to obtain your information unless the third party explicitly discloses to us the sensitive information to be collected. For the permissions required by third-party organizations and the collected sensitive information explicitly disclosed to us, please see the description of the third-party SDK in Annex 1 of this policy.

    How we may use information

    We may use the information collected in the process of providing services to you for the following purposes:

  • Provide services to you;
  • When we provide services, for identity verification, customer service, security, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
  • Help us design new services and improve our existing services;
  • Provide you with advertisements that are more relevant to you in lieu of generally delivered advertisements;
  • Software certification or management of software upgrades;
  • To allow you to participate in surveys about our products and services.
  • How you can access and control your personal information

    We will do everything possible to adopt appropriate technical means to ensure that you can access, update, correct and delete your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting the aforementioned information, we may require you to perform identity verification to ensure account security.

    Information we may share

    Except for the following situations, we and our affiliated companies will not share your personal information with any third party without your consent:

    We and our affiliated companies may share your personal information with our affiliated companies, partners and third-party service providers, contractors and agents (such as communications service providers who send emails or push notifications on our behalf). Map service providers that provide location data) (who may not be located in your jurisdiction) are used for the following purposes: 1) to provide you with our services; 2) to achieve the purposes described in the "How We May Use Information" section;

    In order to ensure that we provide you with better services, we may share your information with third-party technical service providers (such as push technology service providers). This information does not contain any of your identifying information. We may use relevant analytical data with third parties for commercial purposes on the premise that the use does not contain any of your identifying information.

    If we or our affiliates share your personal information with any of the above-mentioned third parties, we will strive to ensure that such third parties comply with this Privacy Policy and other appropriate confidentiality and confidentiality requirements that we require them to observe when using your personal information. Security Measures.

    Region and period of information storage

    Storage location: In accordance with the provisions of laws and regulations, we will only store the personal information collected about you within the territory of the People's Republic of China. Currently, we do not store your personal information across borders or provide personal information overseas. If cross-border transfer of data is truly necessary, we will clearly inform you separately (including the purpose of data transfer, recipient, usage method and scope, usage content, security measures, security risks, etc.) and obtain your consent. With authorization and consent, we will ensure that the data recipient has sufficient data protection capabilities to protect your personal information.

    Storage period: We retain your personal information for the shortest period necessary to provide you with products and services. For example: when you use our registration and membership functions, we need to collect your mobile phone number, and when you After providing it and while you are using this function, we need to continue to save your mobile phone number in order to provide you with this function normally and ensure the security of your account and system. In addition, we may store your relevant information for the necessary period stipulated by relevant laws (for example, the "E-Commerce Law" stipulates that the storage period of product and service information and transaction information shall be no less than three years from the date of completion of the transaction). After exceeding the above storage period, we will delete or anonymize your personal information.

    How to manage your personal information

    In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:

    1. Access your personal information

    You have the right to access your personal information, except for exceptions provided by laws and regulations. If you want to exercise your right to access data, you can access it yourself through the following methods: 1. Log in with the client account and view personal information. 2. If you cannot access the personal information through the above methods, you can contact us at any time, or send an email Send an email to feedback@lemonvp.com and we will respond to your access request within 15 working days.

    2. Correct your personal information

    When you discover an error in the personal information we process about you, you have the right to ask us to make corrections. You can apply for correction through the methods listed in "1. Access your personal information". If you are unable to correct this personal information through the above methods, you can contact us at any time, or send an email to feedback@lemonvp.com, and we will respond to your correction request within 15 working days.

    3. Delete your personal information

    You can make a request to us to delete personal information under the following circumstances:

    (1) If our processing of personal information violates laws and regulations;

    (2) If we collect and use your personal information without your consent;

    (3) If our processing of personal information violates our agreement with you;

    (4) If you no longer use our products or services, or you cancel your account;

    (5) If we no longer provide products or services to you.

    If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and require them to delete it promptly, unless otherwise provided by laws and regulations, or these entities obtain your independent authorization. When you delete information from our services, we may not delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.

    Logout

    Canceling an account is an irrecoverable operation. After the account is canceled, the relevant information will be cleared and cannot be retrieved, and related operations cannot be performed.

    Logout operation: After logging in, click "My" and click "Exit and delete personal information". After you agree to log out, we will clear all your personal information.

    How to report personal privacy leakage

    We are committed to protecting your personal privacy information. If you find that your personal information has been leaked by our company's applications, you can report or complain through the following channels. We will accept it and handle it within 15 working days. Personal information leakage reporting hotline: 09998796760;

    information security

    We will only retain your personal information for the period necessary for the purposes stated in this Privacy Policy and within the time limits required by laws and regulations.

    We use a variety of security technologies and procedures to protect information from loss, improper use, unauthorized access or disclosure. For example, in some services, we will utilize encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% information security. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.

    Minors using our services

    We encourage parents or guardians to instruct minors under the age of eighteen in using our Services. We recommend that minors encourage their parents or guardians to read this Privacy Policy and that minors seek the consent and guidance of their parents or guardians before submitting personal information.

    Scope of application of privacy policy

    Except for some specific services, this Privacy Policy applies to all our services. Specific privacy policies will apply to these specific services. Specific privacy policies for certain services will more specifically describe how we use your information in those services. The privacy policy for that specific service forms part of this Privacy Policy. If there is any inconsistency between the privacy policy of a specific service and this Privacy Policy, the privacy policy of that specific service shall apply.

    change

    We may revise the terms of this Privacy Policy from time to time, and such revisions shall form part of this Privacy Policy. If such revisions result in a substantial reduction of your rights under this Privacy Policy, we will notify you by prominently placing a prompt on the homepage or sending you an email or otherwise notifying you before the revisions take effect. In this case, if you continue to use our services, you agree to be bound by the revised Privacy Policy.

    How to contact us

    Company Name: Beijing Lemon Coffee Technology Co., Ltd.

    Company registration address: Room 101-220, Floor 1, Building 13, No. 11, Xinyu 3rd Street, Tongzhou District, Beijing

    Company office address: 3rd floor, Building 14, Cuiweizhongli, Wanshou Road, Haidian District, Beijing

    Contact number: 010-82378960

    Contact information of Personal Information Protection/Information Security Department: biz@lemonvp.com

    Appendix 1: Instructions on third-party SDKs

    The third-party SDK we have access to may call your device permissions and obtain your relevant information so that you can use the corresponding functions normally on different mobile devices or third-party platforms. We will use these third-party mobile phone functions with personal information. The name of the SDK, the provider, the privacy policy link for the functions/services provided, the type of personal information collected, and the description according to the category of the functions/services implemented are as follows:

    1. Login and sharing SDK

    SDK name: WeChat Open Platform

    Company name: Tencent Technology (Shenzhen) Co., Ltd.

    Privacy Policy: https://www.tencent.com/zh-cn/privacy-policy.html

    Types and fields of personal information collected: device serial number (IMEI/Mac/Android_ID/IDFA/OPENUDID/GUID, SIM card IMSI information), geographical location information, network information

    SDK name: Umeng+

    Company name: Youmeng Tongxin (Beijing) Technology Co., Ltd.

    Purpose: used to support social sharing, smart authentication one-click login, and anti-cheating services

    Privacy Policy: https://www.umeng.com/page/policy

    Types and fields of personal information collected: device serial number (IMEI/Mac/Android_ID/IDFA/OPENUDID/GUID, SIM card IMSI information), mobile phone number, geographical location information, mobile phone number, social account public information

    2. Statistical analysis SDK

    SDK name: Umeng+

    Company name: Youmeng Tongxin (Beijing) Technology Co., Ltd.

    Purpose: Provide users with data statistical analysis and basic anti-cheating services

    Privacy Policy: https://www.umeng.com/page/policy?spm=a211eg.10560647.0.0.547034dcafEUZJ

    Types and fields of personal information collected: device serial number (IMEI/Mac/Android_ID/IDFA/OPENUDID/GUID, SIM card IMSI information), geographical location information

    3. Message push SDK

    SDK name: Umeng+

    Company name: Youmeng Tongxin (Beijing) Technology Co., Ltd.

    Purpose: Provide message push to users

    Privacy Policy: https://www.umeng.com/page/policy

    Types and fields of personal information collected: device serial number (IMEI/Mac/Android_ID/IDFA/OPENUDID/GUID, SIM card IMSI information), geographical location information

    4. Advertising SDK

    SDK name: Pangolin

    Company name: Beijing Juliang Engine Network Technology Co., Ltd.

    Purpose: Provide users with advertising display, advertising attribution, and anti-cheating services

    Privacy Policy: https://ad.oceanengine.com/union/media/privacy

    Types and fields of personal information collected: device information (device brand, model, software system version related information, International Mobile Equipment Identity (IMEI), iOS system advertising identifier IDFA, Android system advertising identifier OAID, Android_ID, device hardware address (MAC)), geographical location information (location information obtained through GPS), network information (IP address, operator information, device time zone, network access method and type), application information (developer application name, application package name, version number)

    SDK name: Guangdiantong

    Company name: Tencent Technology (Shenzhen) Co., Ltd.

    Purpose: Provide users with advertising display, advertising attribution, and anti-cheating services

    Privacy Policy: https://e.qq.com/optout.html

    Types and fields of personal information collected: device identification information (device brand, model, software system version related information, International Mobile Equipment Identity (IMEI), iOS system advertising identifier IDFA, Android system advertising identifier OAID, Android_ID, device hardware Address (MAC)), geographical location information, network information (network access method and type)